FAQ


GENERAL



Where is your store?

We are at 368 Broadway in Tribeca New York City, two blocks from Canal Street. We are on the 5th floor.  You are welcome to stop by, just let us know in advance if you're coming.
  

What's the top speed?

Our scooter will go up to 15 miles per hour.

 

What’s the battery range?

The scooter will last anywhere from 5 - 10 miles on a single charge, and up to 15 miles when on the "eco" mode.

 

How long does it take to charge?

From 0% to 100% will take about 6 hours, while just a quick charge for a single ride will only take 1-2 hours.

 

How much does it weigh?

The scooter weighs around 30 lbs.

 

What’s the weight capacity?

Up until 220 lbs., you should be able to use the scooter without any issues. After 220 lbs., you may experience decreased performance in speed and battery range but can still ride it!

 

Can I use it in the rain?

We recommend you avoid using the scooter in heavy precipitation (heavy rain or snow). Apart from that, please avoid large puddles or snowbanks. 

 

Is there an app?

Yes, there is an app (currently in private beta, and only available to those with the GPS lock).

 

Does it fold?

Yes, our scooter folds in half. Here is an image of the scooter folded.

 

What brand scooter is it?

Our scooter is designed in-house, and is our own brand. We have one model right now, and are releasing a second over the summer!

 

I’m tall, can I still use the scooter?

We have riders who are over 6’3” who use our scooter with no problems!

 

How does the subscription model work?

Our service is inclusive of unlimited usage of our electric scooter, unlimited maintenance calls at no additional cost, and the tracking/theft-protection provided by our GPS lock.

 

How much do I pay per month?

The first month you’re subscribed will be $99.99, and every subsequent month will be $39.99 (automatically billed exactly a month apart).  

 

Can I pause the subscription?

Yes, you can pause the subscription – just bring the scooter at our drop off location but we will keep you in our system. If you decide to restart then you’ll have to pay the initial sign-up fee again (so $99.99 for the first month re-subscribed).

 

Can I live outside of the coverage area (Brooklyn, Queens, Manhattan, South Bronx) and still subscribe?

We evaluate potential customers who live outside of our listed coverage area on a case-by-case basis – please email hello@brooklyness.com to find out!

 

How does the referral program work?

If a customer refers someone to us who ultimately subscribes, both clients will receive a free month! The referrer will have their next month’s payment waived, and the referee’s initial payment of $99.99 will cover two months instead of one.

 

How can I schedule a test ride, and where are they held?

Test rides are held at our office in Tribeca (368 Broadway), from 9:30am to 6pm on weekdays. We accept time slots on weekends on a case-by-case basis.

 

How many locations are there?

We have one location, in Manhattan (Tribeca) at the intersection of Franklin Street and Broadway.

 

Is your location a store?

Our office is located within a building with several corporate offices. We’re located on the fifth floor (Suite 507). The entrance to our building has a “K&M” facade directly above it. Upon arrival, buzz 507 to be let in!

 

How long will it take for the scooter to be delivered?

Your scooter will be delivered 1-2 business days after you’ve placed an order. There is an additional delivery fee of $45. You can also come by our office in Tribeca and pick it up for no cost!


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Please let us know if something was not clear or if we need to cover more topics, let us know.  readytohelp@brooklyness.com