For a limited time get 50% off CMYK 5.0 Cadence plus FREE SHIPPING

FAQs

Where is your office?

We are on 368 Broadway in Tribeca New York City, two blocks from Canal Street. You are welcome to stop by, just let us know in advance if you're coming.

Test rides. How does the 30-Day trial work?

We want you to really feel how awesome the CMYK 5.0 Bike is, so we will send you one, if you like it you keep it, if not send it back. Check here for more details.  Also you can stop by our office and test one, you may even take it for a few days.  

How much is shipping for the CMYK 5.0 Bike?

If you Stop by and pick it up from our office it is FREE.  Shipping within the continental United States is $100.  We can also arrange for special shipping and handling just email us to readytohelp@brooklyness.com

Do you ship internationally (Bike & Helmet)?

Yes we do ship the CMYK 5.0 Bike and the Classon Helmet to any destination.
Keep in mind that for the CMYK 5.0 Bike, the battery ships separately for an additional charge. All customs duties and taxes are paid by the recipient. Please contact us for a shipping quote.

Can I test ride the CMYK 5.0 Bike?

Yes, you can stop by our office anytime, just let us know you're coming.  
If you're not in New York, send a note to readytohelp@brooklyness.com and we will figure out a way for you to test ride one.

What is "Class 1" pedal assist? 

“Class 1 electric bicycle” or “low-speed pedal-assisted electric bicycle” is a  bicycle equipped with a motor that provides assistance only when the rider is pedaling, and with a top speed of 20 miles per hour.  

What is the difference between “Cadence” and “Torque” sensors? 

Since class 1 electric bikes do not have a throttle, sensors are used to trigger the electric assist.  The cadence sensor detects when you are pedaling and triggers the electric assist, this is a simple on-off function.

The torque sensor detects how much force you are asserting on the pedals and triggers the electric assist with a variable amount of energy, resulting in a very smooth ride.

How far can i go with one charge on the CMYK 5.0 Bike?

Depending on the road, the weight of the rider and at what level of assist are you riding you can go at least 20 miles (32Km) up to 50 Miles (80Km) on one charge.

How long does it take to charge the bike battery on the CMYK 5.0 Bike?

From completely empty to full, it takes about 6 hours to charge. In most cases a 1Hr charge will be enough for a 20 Minutes ride.

Where can I buy a new battery for the CMYK 5.0 Bike?

You can order directly from us at www.brooklyness.com  

What kind of battery do you use on the CMYK 5.0 Bike?

We use Samsung Lithium cells.

How do I get my CMYK 5.0 Bike serviced?

You can bring the bike to our shop and we will take care of any service requests.  If it is under warranty we will cover the cost of parts and labor. You can also bring the bike to your regular bike mechanic.

I am outside New York, where can I service my CMYK 5.0 Bike?

If you're outside New York City Metro area, let us know and we will connect you with a service partner in your area. Just send us a note at readytohelp@brooklyness.com

I need new tires for my CMYK 5.0 Bike.  Where do I get them?

We offer replacement tires and inner tubes. Just send an email and will get them to you.

Does the CMYK 5.0 Bike come in other colors?

For the moment, we only offer the 4 colors. Cyan, Magenta, Yellow and Black.

What certifications does the Classon Helmet have?

The Classon Helmet Complies with CE EN 1078 - CPSC-AS/NZS

How long does the battery last on the Classon Helmet?

Under normal conditions of use the battery lasts between 2.5-3hrs.

What size does the Classon Helmet come in?

Small / Medium /Large covering head sizes from 54cm to 61cm

Can I return my product?

Yes!  Please read our return instructions here