How does the subscription model work?
Our subscription service includes unlimited usage of the electric scooter, unlimited maintenance calls at no additional cost, and the tracking capabilities provided by the anti-theft GPS tracker and lock.
When I subscribe, will I get a brand new scooter?
You will either get a new scooter or one that is in mint condition. Either way, we ensure that the scooter you receive is in top shape for your riding adventures.
How does maintenance work?
All maintenance is handled in our office (368 Broadway, Suite 507) at no additional cost. Just schedule an appointment
, drop off your scooter, and we will get it into top shape. From time to time we will ask you to bring the scooter in for preventive maintenance to ensure that the scooter is in proper working condition.
What is normal wear and tear?
Minor damage, such as small paint scratches, lights that went out, etc. are considered normal wear and tear. Broken or missing pieces of plastic, deep scratches, structural damage, etc. are not covered and you may be responsible to cover the cost of replacing them.
How much do I pay per month?
The first month you subscribe will cost $99.99 + tax, which covers account set-up, your premium electric scooter to keep while subscribed, enrollment in our unlimited maintenance plan, and activation of the anti-theft GPS tracker and lock. Subsequent months will be billed at $39.99 + tax, which is automatically billed in monthly increments.
Can I pause the subscription?
Yes, you can pause the subscription – just return your scooter to our office (368 Broadway, Suite 507). If you decide to restart your subscription, you’ll have to pay the initial sign-up fee of $99.99 again for the first month of your renewed subscription.
Can I buy the scooter?
You can buy the scooter for $1,099.99. If you subscribe and then decide to buy, your monthly payments will go toward the final purchase price. If you buy the scooter, but want to maintain access to the free maintenance and the GPS tracking abilities additional fees may apply.
How do I change or update my payment method?
You can schedule an appointment through our online form to update your payment method.
Can I live outside of the New York Metro-area and still subscribe?
We evaluate potential customers who live outside of our listed coverage area on a case-by-case basis – please email email@example.com to find out!
What happens if the scooter gets stolen?
In the event that your scooter is stolen, let us know immediately. We will send you detailed instructions
on what to do next. Acting quickly is incredibly important and will increase the chances of finding the scooter. We will help you in the process, but ultimately you are responsible for the scooter. If we are not able to recover it, you will be charged the retail price minus all monthly payments you’ve made. We recommend that you only leave the scooter outside, locked to a fixed object for short periods of time. Under no circumstances should you leave the scooter outside overnight.
How long will it take for the scooter to be delivered?
Your scooter will be delivered 1-2 business days after you’ve placed an order. There is an additional delivery fee of $45. You can also come by our office in Tribeca (368 Broadway, Suite 507) and pick it up at no cost!
What do I need to bring when I pick up my scooter from the Brooklyness office?
You can schedule an appointment to pick up your scooter using our online form
. When picking up your scooter, you will need to bring a photo ID, your smartphone, the credit/debit card you used to purchase the subscription, and your order number.
Looking for more information?
Please read the User Manual
. If something was not clear or if you have a question that was not addressed, please let us know at firstname.lastname@example.org.