We offer a 30-day, returns policy, because we think that the only way for you to really know if our products are right for you, is to try them out. You will have a month to get to know your BROOKLYNESS product. If you’re not 100% satisfied with any item, simply return it to us within 30 days for a refund (less shipping costs).
If your BROOKLYNESS product is returned in new condition without scratches or marks, we will provide a full refund. If we cannot resell your bike or helmet at full retail value, we will provide partial refund based on the market value of the returned bike or helmet. You are responsible for return shipping. All we ask is that you return your BROOKLYNESS product in the same condition you received it, and pack it back into the box it was delivered in.
For all BROOKLYNESS products purchased through another retailer (not at brooklyness.com), our return policy is not available and returns are subject to the discretion of the retailer.
How long will it take for my return to be processed?
Once we receive and process your return, we will refund the purchase amount to the original form of payment. Please expect about 14 days for processing.
Who should I contact about a return?
Email firstname.lastname@example.org and our team will give you all the details you need.
What if my order arrives damaged, or there is a fault?
Our team works hard to make sure this never happens. If you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at email@example.com so we can personally assist you and sort out the problem as quickly as possible.
What if I want to exchange my BROOKLYNESS product?
Exchanges are handled on a case by case basis. Please contact us at firstname.lastname@example.org
Final Sale items may not be returned.